Aircraft Ramp Safety and Ramp Human Factors Initial Training

FightGround Operations 10
Brochure Button

The importance of Ground Staff receiving Human Factors training is increasingly being understood and in some cases, being required as part of the effective management of competency within the ramp environment. From September 2017 ISAGO accreditation requires ramp staff to undergo such training.

Ramp accidents cost major airlines worldwide at least US$10 billion a year, the data indicates. These accidents affect airport operations, result in personnel injuries, and damage aircraft, facilities and ground-support equipment.

The Training is designed to raise awareness of all organisational elements of Ramp Safety and to consider the various challenges which face us both directly and indirectly.

The delegate will understand the exposure created by Human Factor considerations and will receive familiarization regarding best practice safety procedures on the ramp in order to create safety awareness.

The primary goal of Aircraft Ramp Safety and Ramp Human Factors Training is to create a positive environment which will help to lower turnaround and Layover.

In addition to ensure effective management on a continuous basis together with the development of effective ways by which mitigations may be developed to lower the existing exposure.


Undertaking this course meets and exceeds the content of ISAGO Table 1.2 - Safety Training Specifications in addition the following benefits should be evident following the successful completion of this training course:

a)  Understand the human factors and exposures which can impact ground operations
b)  To develop self-awareness regarding HF exposures in the workplace
c)  Ability to connect into your organisation’s process & procedures and to be willing to recommend changes which can reduce human error
d)  To understand the importance of Communication and Team Behaviour
e)  Increase efficiency by decreasing operational disruptions
f)  To effectively manage processes to impact human factors’ behaviour in a positive way
g)  Reduction of issues related to damage to Ground Handling Equipment
h)  Develop a Safe attitude and behaviour related to Ramp Operations



1. Abbreviations & Definitions
2. General Introduction to Safety on the Ramp
3. Safety on the Ramp 1
4. Motivation and Attitude
5. Reporting Errors and Hazards, Internal Safety Reporting Scheme
6. Human Behaviour and Introduction to the “Dirty Dozen”
7. Avoiding and Managing Errors
8. Violations
9. Situational Awareness and Ramp Dangers
10. Management Pressure and Stress on the Ramp - Consider Cause and Effect
11. Time Pressure and Deadlines
12. Factors Affecting Performance - Alcohol, Medication, and Drug Abuse
13. Sleep, Fatigue & Shift Work
14. Ramp Safety Ergonomics and Effective Precautions
15. Delivery Effective Teamworking Processes
16. Introduction to marshalling equipment, gloves, wands, etc.
17. Aircraft Hazard Areas
18. Technical Inspection of Equipment
19. F.O.D Check, Aircraft Arrival Inspection
20. Marshalling Techniques, Risk Assessment and Local Procedures
21. Actions in the Event of an Emergency
22. Connection of Ground Power
23. Communication with the Aircraft Crew
24. Safety on the Ramp 2
25. Aircraft Marshalling Signals


All personnel with duties and/or responsibilities in the Airport Ramp Environment, Airline Ops Staff, and Quality Assurance Staff. Also of Interest to persons working in companies with associated Ramp responsibilities for example Catering & Cleaning Companies.


Course type: Presentation without voice over
Duration equivalent to 2-day classroom training
Category: Flight & Ground Operations
Price: 125 EUR


3 to 5 courses/delegates - 5%
6 to 10 courses/delegates - 10%
11 to 24 courses/delegates - 15%
25 to 49 courses/delegates - 20%
> 50 courses/delegates - 25%

For multiple courses/users discount please contact us at [email protected]