Frequently asked questions

How Would you Describe Sofema Online as a Product?

This is an interesting question as it is critical to our business success, during 2022 we are targeting 23,500 course enrollments. (An anticipated increase from 17500 enrolled users last year)

Comparison with our Most Serious Competitors

Whilst SOL offers similar content when comparing both training experiences (Sofema Online & Competitor Classroom / Virtual) the focus of SOL online training is the cost-effective delivery of regulatory compliant and competence building vocational material, supported where possible with additional practical content.

An example of this practical support is Sofema Aviation Services - Library Area where we provide approximately 250 relevant documents to support the training experience>  

Sofema Online - More than an Online Training Platform

- Please Consider us Your Career Development Partner.
- Offering multiple opportunities for accelerated learning.

It is important to us that we do not disappoint our customers, so we want you to try it before you buy.

Please visit " Course"  and search with the keyword “sample” - there are 5 courses to choose from (or try them all!)


What is SofemaOnline? (SOL), a service provided by Sofema Aviation Services, offers a premier online regulatory training solution to our clients. SOL is a web-based online training platform focused on delivering high quality online regulatory and vocational courses in the field of aviation, compliant within the scope of EASA, FAA and other regulatory environments, together with additional competence building courses to provide for vocational training within the scope of the applicable regulatory environment.

How do I enroll for SofemaOnline Courses?

In order to enroll, first, you need to create an account from the Register button on top right. An activation email will be sent to you with your username and password, click the activation link and start browsing our courses. After you pick your course from the Courses menu, click Enroll and you will be prompted to add it to your cart. Then you will be redirected to the checkout page.

How can I pay?

You can pay online through PayPal's standard checkout or with a Credit/Debit card (VPOS)*. If you wish to pay by wire transfer or Revolut, please contact Please note that all bank charges will be at the client's expense. An invoice will be provided with all relevant information.

*Please note that the VPOS transaction will be processed through a Bulgarian bank and the currency will be Bulgarian Leva /BGN/.
No refunds can be made to a credit card unless the original purchase was made with that card within 7 business days of the original charge date.

Can I enroll for a Monthly Freedom Pass with my Credit Card?

Monthly Freedom Pass (MFP) is only available through paypal. If you do not have an account please visit Creating an account could not be easier and once you have signed the MFP Contract, Sofema Online will set up a monthly recurring payment for the due amount. 
Paypal is able to provide checks and safeguards which has enabled Sofema Online to offer a Monthly Payment Option to our clients. With an active paypal account you can rely on paypal to make your monthly payments from your account or registered card. In addition you can quickly check the status of the payments which you have made.

Will I receive a discount for multiple courses / delegates?

If you are looking to buy more than one course or for more than one participant, you should check our discount page: Costs & Plans In order to take advantage of the discounts, please email us at so we can prepare you an offer with a proforma invoice.

What are my rights as a Company Account Administrator?

As a Company Account Administrator, you will be able to have an overview of your team's training progress, the time spent on the course /monthly, daily and hourly/ as well as review their scores on the final exam and print their certificates.

*However, please note that you will not be able to purchase and allocate courses for team members directly through your account, all such requests should be sent to

When can I access the training?

PayPal payments through SofemaOnline are processed automatically. Once the payment process is completed you will be enrolled automatically. Our online single courses are available to the delegate for 9 months, the Packages for 12 months and the Diplomas for 15 months to complete the training and sit the exam.

* Once the exam is successfully passed the training material will no longer be available.

The good thing about online courses is that you may stop and continue from the place you stop whenever you like. When you decide to continue our system remembers when you logged out and starts the course from the module (slide) you stopped last time. This means that you can divide courses in any way that is convenient for you.

What is the Access Period & Duration of the Courses?

There is an approximate duration stated for each course. That time may vary depending on your learning pace. 

However, it is important to note that whilst you set the pace, it is not a race and you owe it to yourself to fully engage and gain the maximum value from the training. 

If you fail the exam, you have 2 more attempts, however, a first failure should indicate that you should carefully review the course. Rushing through hundreds of slides in a couple of hours is not what we want, and we are sure you agree.

Concerning Course Access Period - Effective from March 1st, 2022

·       All single courses, unless part of a diploma or special package, have a 270 days access period.

·       The access period for Packages is 12 months

·       The access period for Diplomas is 15 months

*In the case the delegate does not complete the training during the initially provided access period SOL will provide the training again with a 50% discount from the regular price.

Will I receive a certificate?

There is an exam at the end of each of the training presentations, after you successfully pass the exam you will be able to download and print out your certificate. The certificates will be issued by Sofema Aviation Services. Our Certificates also include the logo of our sister company AETS-Sofema an EASA Part 147 Consulting Regulatory Training Organisation. is recognized by Competent Authorities as an organisation that provides online Regulatory and Vocational Training and together with Sofema Aviation Services we have issued more than 50 000 certificates since 2008.

Our policy is to provide electronically signed certificates.

In the case of Diploma Programs we are pleased to offer the option of an additional Hard Copy Certificate dispatched by normal post at our cost after demonstrating all elements of the course has been completed.

Please note we will provide a package tracking number showing that the document has arrived in the “identified by you” location.

Important Note - You will be sent a Soft Copy Diploma by email, however we cannot address your local issues if your Hard Copy Diploma does not arrive because of your local postal service - we will only support an additional certificate at your cost, which to avoid repetition should be by courier in accordance with your cost & arrangement typically (Fed Ex / DHL / UPS).

I Cannot Print My Certificate having passed the Examination

Once you have passed the exam the system will generate your certificate and you should be able to immediately print, however, if you have any problems please visit your "My courses"  tab. Here you can access and download your certificate. If you have any difficulties please do not hesitate to email us at and we will be pleased to support you.

Is it possible for Multiple Users to share a single course

It is not intended for multiple users to share single access, there is only one exam and one certificate. Visit traffic is monitored and a record is kept of the total time spent on each training. Only the registered user will receive a certificate. If you would like multiple delegates to receive the training then you should register for a multiple delegate discount.

How to Audit a Training Provider of EASA Regulatory & Vocational Training Courses?

As advised by EASA the receiving organisation is ultimately responsible for the validity and effectiveness of any regulatory short courses which are taken by the organisation's staff.

Please consider that the classroom, online or webinar training your staff will receive is related to the management of their competence, moreover, the provision of the particular training is one element of this process.

To support your Quality Assurance oversight of the process SAS will provide FOC Guest access for your Nominated Assessor to validate SOL online training courses or to provide team viewer or similar access to classroom & webinar courses when it is required.

You should also evaluate your process for managing the competence of your assessor who will be able to attest to the validity and acceptability of the provided material.

Finally, do consider your follow-up process to ensure the effectiveness of the training received by the employee and whether it is necessary to include any additional assessment procedures to be carried out by the receiving organisation.

Are Sofema Online Certificates Approved by EASA / FAA?

We are often requested by prospective clients to provide our Approved Training Organisation (ATO) Approval Reference or our Maintenance Training Organisation Approval (MTOA). ATO approval is for training Pilots & Cabin Crew (and nothing else!), whereas MTOA approval is for training Part 66 Engineers in both Basic & Type Training (and nothing else).

The approval (In reality “acceptance”) comes from the receiving (Part CAMO, Part 145, or Part ORO) organisation.

Please Note EASA does not issue any specific approval for Organisations to deliver regulatory training.

Do the certificates have an expiry date?

Certificates do not have an expiry date, but some are subject to a recurrent requirement, which should be addressed every 24 months. For example: CRM / HF / DGR / EWIS / FTS.

Can I receive hard copy of certificate?

Our System automatically generates certificates which you may print out at your convenience. This is the most cost-effective way of delivering your certificate. The certificate is controlled by a unique serial number. Whilst it is normally not necessary to receive a hard copy (which is simply a printed version of your certificate).

Hard copy certificates can be provided for each training at a cost of 35 EUR - to cover printing in color on 120 gsm paper and mail at Air Mail rates.

How long do you keep certificates?

It is your responsibility to download and safely store your certificate. 

We keep all certificates in our archive for a period of 7 years. The certificate will be available in your profile for 9 months, after that, it may be requested from us for free for another 24 months. (Subject to SOL acceptance regarding reason for loss). After 24 months have elapsed an additional charge of 20 EUR/certificate is applicable to cover administration support. Please contact us:

What if I fail the exam?

If you fail the exam you have 2 more attempts, however, a first failure should indicate that you should carefully review the course. Rushing through hundreds of slides in a couple of hours is not what we want, and we are sure you agree. 

If you fail all your 3 attempts on the exam you will need to redo the training. Our policy is to provide you the training again, with a 50% discount.

Please contact us at

Will I receive a Hard or Soft Copy of the training material?

At Sofema Online we have listened to our clients and one of the consistent requests is to have a soft copy of the material available for Study Purposes. We are very pleased to be supporting our clients by providing our material and look forward to furthering opportunities to provide ongoing support for Regulatory & Vocational Training.

If you have a minimum of 3 delegates registered for a SOL online course, your nominated Course Leader / Administrator will be able to request a free copy of the training material. Please email with your request for soft copy material.

The offer is effective from 1st June 2022 and is applicable to a single transaction of a minimum of 3 enrolments for the same training.

Individual Students and smaller groups may also have soft copy access with the following cost:

o  For Training Equivalent to 2 hours Duration - 55 EUR
o  For Training Equivalent to 4 Hours Duration - 70 EUR
o  For Training Equivalent to 6 Hours Duration - 95 EUR
o  For Training Equivalent to  Full Day - 125 EUR / Full Day Equivalent Classroom Training

Individuals may receive a 25% soft copy discount on normal prices when you also request the soft copy during your enrollment.

Note: Outside of the enrollment - normal prices will apply.

If after consideration of the above you wish to purchase the course material please contact

After the completion of any course and having passed the examination will I be able to re-read the slide presentation again?

Congratulations on completing the program and passing the examination, you will no longer have access to the program so that we can assign the bandwidth to new users.

When Will I Receive an Invoice for Payment to Sofema?

It is Sofema Policy to Issue Invoices on the Friday following the clearance of funds in our account - If you have not received your invoice please kindly check your spam folder before contacting us.

If you have not received your invoice by 7 days after a confirmed by our side payment, please check spam etc. and contact us at

The purpose of Voice Over & What do we mean by Voice Over?

Some of our competitors use an automatic computer voice which reads the slide aloud (very painful). Others arrange for students or others to read the material without realising the context of what they are reading - better but also not adding value.

Sofema Voice Over is added by an instructor with at least 20 years of subject matter experience - it is not slide reading and is not intended to completely align with the slides rather it is intended to advance the knowledge of what is essentially a stand-alone course with additional insight.

General Note: All slides have a voice-over - it is not our intention to read the slides, rather It is the intention to share knowledge regarding the subject matter.

We operate with the understanding that the delegates are more than competent to read the slides and our objective is to try to share more information as if we were in the same room together having a conversation - not always achievable but never the less an objective.

What is the purpose of the Sofema Online Learning Diploma and why is it called a Certificate?

As identified by Wikipedia A diploma is a certificate or deed issued by an educational institution, (In this case Sofema Aviation with more than a decade specializing in EASA Compliant Regulatory and Vocational Education), that testifies that the recipient has successfully completed a particular course of study.
Note our certificates are issued on an honouree basis - which means that you undertake the examinations as evidence of your personal achievement and as part of your learning path development, exams are not supervised.
We put great faith in our delegates, however, we always recommend that employers and prospective employers should establish the bonafide of the certificate holder during the interview process.

What is a Sofema Online Learning Diploma - Certificate of Distinction?

It is important to acknowledge the increasing number of delegates who are enrolling for the Sofema Online Diploma Program and producing outstanding results, therefore from Jan 2021 any delegate passing the Learning Path Courses in the Requested Subject with more than 80% pass across 90% of the allocated courses, will be identified as awarded a “Certificate of Distinction”.

Individual Freedom Pass Enrollment

Freedom Pass Clients May have 1 Course in Progress and 1 Course added to "My Courses" to ensure continuity.  Enrollments will normally be completed no later than 24 hours following the request by email to Typically requests during AM will be completed the same day and requests during PM will be completed at the start of business during the following workday

For maximum benefit and mutual convenience please advise requests at your earliest convenience in advance so that the requests may be expedited by our admin team

Corporate Freedom Pass Optimum Management

To enable the most efficient delivery of the program including the administrative management and enrollment process please take note of the following:

· We want you to benefit from the maximum use of the CFP so we ask you to nominate your program manager who will both manage your training Program and communicate enrollments with the Sofema Online Admin Team

· Using the provided enrollment request form to complete and send to a special email created to support the corporate enrollment process

· Enrollments will normally be completed no later than 24 hours following the request using the provided enrollment form. Typically requests during AM will be completed the same day and requests during PM will be completed at the start of business during the following workday

· For maximum benefit and mutual convenience please advise enrollments for the following day in advance so that the requests may be expedited by our admin team

· We encourage our clients to manage the available concurrent training slots in an efficient and effective way so that they will receive the maximum benefit

· We recognize that changes will occur during the day so any updates you provide will be added to previously requested and actioned during the daily updates

With CFP you have a nominal availability of training days – CFP 5 – 1200 / CFP 10 – 2400 / CF P 25 – 6000 however to note the nominal training days indicated does not include the weekends which are available if you choose to use.

Note  – To encourage full use of the system our admin support team is available to support weekend daily enrollments.

Part-147 approved organisations can also give courses outside the scope of Part-66. Can these courses be certified?

(e.g. continuation training for the purpose of the certifying staff privileges as required by 145.A.35, task training, NDT, engine run, HF, SMS, etc.)

Courses outside the scope of Part-66 cannot be part of the Approval Schedule of the approved Part-147 organisation. This does not prevent a training organisation to provide such courses. The scope, content and delivery methods of these courses will not be reviewed by the Agency or the EASA Member States, as part of the audit scope of the Part-147 organisation. However, when Part-M or Part-145 requires the staff to be trained, the appropriateness of such training being delivered would be assessed during the audits of these particular organisations.

Regarding EASA Part 66 Module 9 & 10

Please note the following - Sofema Aviation Services offers Module 9 Human Factors and Module 10 Air Legislation as Classroom, Webinar and Online training ( training in support of 3rd Country 145 organisations

Part -145 approvals - Aircraft certifying staff and support staff UG.CAO.00121-004 & Part 145 Workshop Certification Approval (please refer to Foreign Part-145 approvals - Components, engines and APU certifying staff UG.CAO.00126-003).

Under the scope of the user guide, the training is approved by the Quality Assurance Manager of the Receiving Organisation

Sofema Online offers Module 9 Human Factors & Module 10 Air Legislation for two purposes:

a) To Provide an online option equivalent to SAS Classroom training - again approved by the Quality Assurance Manager of the Receiving Organisation;
b) For study & review purposes in support of preparation for EASA Part 66 formal examinations.

What is the difference between EASA Part 145 Human Factors & CAMO Human Factors?

They are currently very different - Part 145 HF Training is not applicable for CAMO staffs who must receive the following HF combined with SMS course. Please see the following reference - Part CAMO Safety & Human Factor Training In Accordance with GM2 CAMO.A.305(g). Currently, no changes are applicable for EASA Part 145 Staff who will continue to receive training in accordance with EASA Part 145.A.30.

What Accreditation within the European Framework Does a Sofema Online Diploma Carry?

Due to the fact that exams are not invigilated, it is not possible to provide additional accreditation the cost of Invigilation being considerably more than the cost of the online program.
Completion of Sofema Online Diplomas serves as a "Hands-on and Practical" demonstration of personal competence which will directly support you in your career aspirations.

Does SofemaOnline DG Awareness Training require regulatory approval by our CAA?

The training we offer is fully compliant with the latest revision of IATA DG regulations. We are currently approved by both the Bulgarian CAA and by the Thai Civil Aviation Authority. In many cases, the Regulatory authority accepts the organisation to approve itself in accordance with a procedure and to a standard acceptable to the Authority the awareness training SAS & SOL will fully support this activity typically support in conjunction with the Quality Assurance Department. In cases where the CAA wish to personally approve the course, we provide access for this purpose.

What are the Organizational Obligations Regarding EASA Regulatory Compliant & Vocational Courses?

Under the EASA system, it is the responsibility of the organization to ensure that any training is compliant not just with EASA regulations but also with the internal competence management and oversight requirements of the Organization. All SofemaOnline training courses are based on material provided by Sofema Aviation Services (SAS) and are intended to be fully compliant with the regulations. However please note it is for the receiving organization to ensure that the material meets your needs. To support this obligation if you sign up 5 or more delegates for a single training we will also provide additional access for a nominated quality auditor to assess the training. (In this way you as an organization can ensure the training meets your expectations, in addition, it will enable you to demonstrate you have audited the material which is part of the 145 audit program). Such access will be provided before you pay for the training (we are confident that our training is compliant and we want to support you in the best way possible). If you have less than 5 persons who wish to take the training we suggest you initially pay for a single course and use it for the purpose of internal approval.

May I suggest changes to the SOL courses?

We are very happy when our delegates suggest improvements or changes and if we can embrace the suggestion we usually act in the most proactive way. This Includes also Grammatical Improvements and Typographical Errors. 

We are pleased to offer discounts and other benefits for delegates who wish to support our ongoing development depending on the level of engagement. with more than 75000 Slides in current use, we strive to ensure the best presentation for our clients.

Please note the importance of providing feedback in an effective way and if you are happy to provide Sofema Online with Feedback please kindly see the following link.

It is our objective to continually improve our product and to do so we need your help and support.

Please check out our Linkedin Group - Sofema Online User Forum where we encourage our delegates to ask any questions or to seek guidance related to any of the subjects we cover.

Regarding Client Request for Original Documentation to be Provided

As an online service provider, it is normal practice for Sofema Online (SOL) to provide email copies of relevant contracts, agreements, proforma & final invoices.

In the event that the client requires physical processing and transmission the following is applicable: 

a/ Contract price less than 150 Euros will incur a 25 Euro Admin charge payable in advance to cover Admin & Postage services
b/ Contract price in excess of 150 Euros the Admin charge will be Waived

Concerning Accountancy Queries and Retrospective Support to Clients

Sofema Aviation Services provides a Pro forma Invoice and on receipt of payment for Full VAT Invoice. The discharges our fiduciary responsibility in accordance with European Accounting Requirements. When a client has a special request to provide a formal invoice to enable payment - SAS will endeavor to support the final invoice which should show the actual amount received to avoid accounting errors.

Important Note: Any discrepancies regarding actual funds received will require SAS to re-issue the final invoice – which may require the client to update their accounts.

Should a Client require additional support to investigate anomalies please note the following:

·        Within 6 months of issuing an invoice we will re-issue as requested without charge.
·        From 6 months to 1 year, there is a service charge of 50 EUR for accountancy support per single event.
·        After 1 year the fee for financial accountancy support is 100 EUR for a single event.
·        In the event that a detailed analysis is required we need to involve our external accountants and in this case the charge per event is 200 EUR (min) per request. The fee may increase where we are required to go back to review archived data.
·        All fees to be agreed and paid before commencement of support activity.

Sofema Online Refund Policy

It is important that we meet the expectations of our customers. To support this objective, we currently provide samples of 5 separate courses on Sofema Online. (So, our clients can try before they buy) - allowing assessment of our product exactly to ensure the product meets the clients expectations. - search keyword “sample”Where a client requests a refund for any reason We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- We do not grant refunds for any subscription services unless otherwise required by applicable law  

These refund restrictions will be enforced to the extent permitted by applicable law.