Ground Operations and Ground Handling play a vital role in the delivery of safe and compliant aviation services. Effective Compliance Monitoring and Auditing ensures that these services are not only meeting regulatory obligations but are also continuously improving in efficiency and safety.

This training provides a focused exploration of the responsibilities involved in managing Ground Operations & Ground Handling Compliance Monitoring systems. It supports the development of practical auditing skills, including audit planning, execution, reporting, and follow-up, with reference to both EASA and ISAGO standards.

The course is relevant for organizations building a new compliance framework as well as those refining existing systems. Participants will gain key insights into risk-based auditing, root cause analysis, and best practices for driving quality through proactive compliance management.

By the end of the training, delegates will be able to contribute effectively to a strong, performance-driven compliance system that supports regulatory alignment and operational excellence.

- Introduction
- Abbreviations, Terms & FAQ’s
- EASA Ground Handling Organisations - Declaration-Based
Compliance
- General Considerations When Performing EASA Ground Service Audits
- Aviation Auditing Principles - ISO, IATA & ICAO
- CMS & SMS Relationship Challenges and Misconceptions
- Regulatory Drivers for Ground Handling & Ground Operations
- Creating an Effective EASA & ISAGO - Compliant Ground
Operations and Ground Handling Compliance System
- Introduction to ISAGO Compliant Aviation Auditing
- ISAGO Auditing - Load Control
- ISAGO Auditing - Passengers & Baggage
- ISAGO Auditing - Aircraft Handling & Loading
- ISAGO Auditing - Aircraft Ground Movement
- ISAGO Auditing - Cargo & Mail Handling
- EASA & ISAGO Auditing - Best Practices
- Communicating a Finding to the Auditee
- Dealing with Situations Arising During the Audit / Communication
- Managing Meetings to Open and Close the Audit
- Using Root Cause Analysis to Drive an Effective Quality System
- Effective Aviation System Root Cause Analysis using 5 Why & Fishbone Techniques together
- Understanding Complex Problems & Determination of Root Cause
- Understanding The Nature of Risk
- Practical Understanding of the Role of Root Cause

Course type: Presentation without voice over
Duration equivalent to two-day training
Category: Flight & Ground Operations
Price: 135.00 EUR

•      For Individuals: SOL Plus
This program is designed for individual clients aiming to save significantly while accessing free courses throughout their online training journey.

•       For Corporate Clients: Privileged Training Program (PTP)
Empower your team with consistent training discounts and special features like Enrol Now - Pay Later and Prepay Bonus Plan.

For multiple courses/users discount please contact us at team@sassofia.com