Root Cause Analysis for Managers, Quality, and Safety (SMS) Practitioners

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Brochure ButtonBeing able to understand in detail the root cause of a particular event or occurrence is, without doubt, is an essential requirement for key business employees including Nominated Persons (Post Holders), Business Area Managers, as well as Quality & Safety Managers.

It is only when we achieve the best possible understanding of Root Cause can we then consider how to develop the appropriate solution (mitigation) and to consider the best practice processes for the management and development of procedures.

This course is designed to help you focus on effective identification of root cause analysis and promotion of positive action and to be able to place a clear priority on best practice management within a strong quality assurance “compliance-based” system.

Develop an understanding of the various techniques to focus on the root of organisational issues and consider methodologies to connect root cause to the associated organization element.



  1. General Introduction - Regulatory Framework and International Requirements (ICAO-SMS Framework, EASA, FAA, IATA)
  2. Abbreviations and Terms
  3. Understanding Complex Problems & Determination of Root Cause
  4. Understanding The Nature of Risk
  5. Practical Understanding of the Role of Root Cause
  6. Identification of Root Cause
  7. Is Human Error in Aviation an Acceptable Outcome as a Root Cause?
  8. Common Errors in Aviation Root Cause Analysis (RCA)
  9. Root Cause – Understanding the Different Role Between Quality & Safety
  10. Aviation Human Factors Considerations Related to Root Cause Analysis (RCA)
  11. Human Factors Analysis and Classification System (HFACS)
  12. Using Root Cause Analysis to Drive an Effective Quality System
  13. Effective Aviation System Root Cause Analysis using 5 Why & Fishbone Techniques Together
  14. Introduction to Fault Tree Analysis
  15. Introduction to Bowtie Risk Assessment Methodology
  16. The Role of Process Failure Mode and Effects Analysis (PFMEA) in Aviation System Root Cause Analysis.
  17. Collection of Evidences – How Much is Too Much?
  18. Additional Practical Techniques for Determining Root Cause
  19. Investigation and Analysis Risk and Exposure
  20. Performing and Managing Investigations


This training is highly relevant for senior management and members of the quality Assurance Audit department, it is also relevant for all business area stake holders.


A background or understanding of Aviation audit.


- To re-enforce a comprehensive understanding of the requirements for both the QA & SMS systems including an understanding of the different types of audit applicable for each area and how to identify discrepancies.
- To understand methodology to determine root cause and develop appropriate responses.
- To consider the fundamentals of a fully compliant Aviation Quality System together with the key elements required to deliver maximum effectiveness.
- How to identify areas which need special attention and how to focus our efforts on making sure we have a comprehensive understanding of multiple root causes.
- An essential element then of benefiting from this training is to focus on the issues, how they relate in our work place, and what we need to do to address them.
- The intention of this training is not to tick the regulatory box but to identify the significant issues which need to be addressed.
- To be able to identify the root cause of the faults and failures.
- To be able to apply the corrective actions for preventing the recurrence of the causes leading to failures.
- Will learn how to apply the RCA techniques based on case studies and/or simulated scenarios which will allow reinforcing of the key concepts.
- Will be able to produce a final report containing the main contributing factors and recommendations.


Course type: Presentation without voice over
Duration equivalent to two-day classroom training
Category: Quality, Safety & Security
Price: 125 EUR


This course is part of the following programs:
EASA Part 145 Safety Management System Learning Path Diploma
Safety Management Systems for Flight Operations Safety Managers Learning Path Diploma
EASA Part 145 Competence & Quality Package
EASA Part 145 Maintenance Error Train the Trainer Instructor Package
Quality Assurance Initial Training Package
CAMO Safety Manager Special Package - Initial


3 to 5 courses/delegates - 5%
6 to 10 courses/delegates - 10%
11 to 24 courses/delegates - 15%
25 to 49 courses/delegates - 20%
> 50 courses/delegates - 25%

For multiple courses/users discount please contact us at [email protected]